Shipping Policy for Atelier Des Caprice

Processing Time and Shipping:

• Shirts, mugs, pillows, and blankets: orders Processing typically takes 3 - 7 business days. Shipping costs are displayed at checkout if shipping is not free.

• Printed artworks: Processing time is between 7 to 10 days. Printed artworks are shipped for free in Canada and the USA.

Returns:

• Our products are exclusively crafted upon your order, and we do not stock ready-to-ship items. Once your order is received, production commences, which is why we cannot accommodate returns unless explicitly specified in the product descriptions. 

Refunds:
However, in the unfortunate event of in-transit damage, we are committed to ensuring your satisfaction.

• To initiate a refund request, we kindly request that you provide images of the delivered product within 14 days (for European countries) and within 3 days (for all other countries) from the date of delivery.
• Refunds are assessed on a case-by-case basis, ranging from 50-100%, following a meticulous analysis of videos or images of the delivered product.

Situations eligible for refunds include:

• Incorrect Quantity Delivered
• Incorrect Item
• In-Transit Damage

At Atelier Des Caprice, we prioritize your shopping experience and are dedicated to addressing any unforeseen issues promptly and fairly. Your satisfaction is our utmost concern.

For further assistance or to initiate a refund request, please contact our customer support team.

 European Union 14 day cooling off period

Our products are exclusively crafted upon your order, and we do not stock ready-to-ship items. Once your order is received, production commences, which is why we cannot accommodate returns unless explicitly specified in the product descriptions. However, if you encounter any defects or quality issues with the received product, we are more than willing to provide a refund or discount.

In cases of in-transit damage, we kindly request images of the delivered product within 14 days from the date of delivery. Following a thorough analysis of videos or images of the delivered product, we can consider refunds to the customer, ranging from 50% to 100%, depending on the circumstances. These situations include:

• Incorrect quantity delivered.
• Wrong item received.
• In-transit damage.

It's important to note that each handmade product possesses its unique characteristics. Minor variations in patterns, colors, and appearances are an intrinsic part of the handmade charm that makes each item distinctive.

You can always contact us for any refund question at [email protected].